Purpose and scope
FoxApex LLC ("FoxApex," "we," "us") operates ArkLove, a mobile service for adults. We strictly prohibit and are committed to fighting any form of child sexual abuse and exploitation (CSAE), including child sexual abuse material (CSAM). We work to prevent, detect, and respond to CSAE in line with this policy, our Terms of Service and Community Rules (available in the ArkLove app), and applicable law. ArkLove is for users 18 years of age or older only.
Prohibited conduct
The following are prohibited and may result in immediate enforcement action:
- Any content or conduct that sexualizes minors or depicts, solicits, or promotes the sexual abuse or exploitation of children.
- Grooming, enticement, or attempts to communicate with minors for sexual purposes on or through our services.
- Uploading, sharing, requesting, or possessing CSAM, or any material that violates child safety laws.
- Misrepresentation of age or any use of ArkLove by anyone under 18.
Immediate response protocol
All reports or credible discoveries of CSAE are treated with the highest priority. Upon receiving a report or discovering CSAE-related content:
- Our team reviews and assesses the report as quickly as practicable.
- Identified CSAE-related content is removed from the platform and preserved as evidence where required by law or necessary for investigation.
- We report instances to relevant law enforcement and, where applicable, national reporting mechanisms — including, for the United States, reports made in line with requirements involving the National Center for Missing & Exploited Children (NCMEC) CyberTipline, where the law applies.
- Associated accounts may be suspended or terminated immediately, pending investigation where appropriate.
- Evidence is handled and retained securely in accordance with legal requirements.
Reporting mechanisms
We provide multiple channels for reporting CSAE concerns:
- In-app reporting: Users can report profiles, messages, or behavior through ArkLove's in-app reporting features.
- Direct email: Reports can be sent to [email protected]. Please include "CSAE" or "Child safety" in the subject line for priority handling.
We aim to acknowledge reports promptly and to prioritize review of child-safety-related submissions.
Prevention measures
We apply preventive and detective measures appropriate to our service, including:
- Age and eligibility: ArkLove is limited to adults 18+; we take action when underage use or misrepresentation is identified.
- Human review: Moderation and safety workflows, including verification and review processes described in our Terms of Service in the app.
- Platform monitoring: Ongoing review of reports and risk signals to enforce our rules and this policy.
Compliance and legal framework
This policy operates within and reflects our commitment to:
- Applicable national and international laws regarding CSAE and CSAM.
- The United Nations Convention on the Rights of the Child (UNCRC), where relevant to our operations.
- U.S. requirements that apply to U.S.-based operators where applicable (including obligations under laws such as the PROTECT Act and related reporting frameworks).
- Mandatory reporting obligations and cooperation with competent authorities.
- Data retention requirements for evidence where the law requires it.
- Privacy and child-protection regulations as they apply to our processing of information.
Policy review and updates
We review and update this policy as needed to align with current laws, technology, and recognized practices in child protection. The "Last updated" date at the top of this page reflects the most recent revision.
Contact information
For questions about this policy or to report concerns related to child safety or CSAE:
- Email: [email protected]
- In-app: Use the Report option in ArkLove.
- Legal: [email protected]
FoxApex LLC
7901 4th St N Ste 300
St Petersburg
FL 33702
Effective date
This policy is effective upon publication on this page. It supersedes any earlier public CSAE / child-safety policy statements by FoxApex LLC for ArkLove to the extent they conflict. Other agreements (such as the Terms of Service) remain in effect; where the law requires, child safety and mandatory obligations take precedence.
Related policies
Please also read our Privacy Policy, Terms of Service, and Community Rules in the ArkLove app for the full text.